Have you ever had a question and either didn't know where to find the answer or were too afraid to ask? If so, you've come to the right place.

As the name would suggest, this section is a compilation of answers to the questions our clients commonly ask. Here you'll find answers to common questions our clients ask. Just start by following one of the links below.

1. How do I go about getting an estimate from you?
2. How long does it take for you to complete my order?
3. What is a "proof"?
4. How long until I receive a proof of my job?
5. Do I still need to approve a proof if I bring my work in on disk?
6. Why do I need to look at a proof if I've already given you everything I need to have done?
7. How do I get digital files to DPS?
8. What format does DPS want my file to be in?
9. What is Adobe PDF?
10. How do I make a PDF file?
11. What is a PDL (Page Description Language)?
12. What other file formats can I send you?
13. Should I compress my files using programs like WinZip and StuffIt?
14. What types of media do you accept?
15. What is different when saving Color Files to PostScript?
16. Will the colors on my computer monitor match what is printed?
17. Will you match a sample I print out on my own printer, or a previously printed sample?
18. What types of paper are available for me to print on?
19. What types of Shipping Services do you offer?
20. Are there price breaks for ordering larger quantities of documents?

1. How do I go about getting an estimate from you?
   Give us a call at (913)492-1500, or follow the link directly above this sentence and fill out our online estimate request form.
   
   
2. How long does it take for you to complete my order?
   There really isn't a short answer to this question. Some jobs can be produced in minutes and some jobs may take days. Let us know when you need your job completed and we'll let you know if it can be done. We go to great lengths to meet your most stringent demands. Most jobs can be completed and shipped within 3 business days after you approve your proof.
   
   
3. What is a "proof"?
   A proof is a way of ensuring that all of your text is accurate and that everything is positioned according to your requirements. Typically, we will produce a proof which will be sent to you online or printed on paper which can be viewed in our store or delivered to you in person.
   
   On multiple color jobs, we can produce a color proof on our color output device to show how the different colors will appear.
   
   
4. How long until I receive a proof of my job?
   Once you have placed your order, you should get a proof within 24-48 hours after we receive your electronic files.
   
   
5. Do I still need to approve a proof if I bring my work in on disk?
   It may seem like a proof wouldn't be needed in this case but it really is. Output devices process digital information using a variety of processing languages. Your approval of the proof which we will provide assures that the output device used has correctly interpreted and processed the information you have provided.
   
   
6. Why do I need to look at a proof if I've already given you everything I need to have done?
   Your approval on the final proof is assurance that you have looked over every aspect of our work and approve it as accurate. It benefits everyone if errors are caught in the proofing process rather than after the job is completed and delivered.
   
   
7. How do I get digital files to DPS?
   You can use our file upload form by following the link directly above this sentence. You can also give the digital file to us on CD-ROM, ZIP disc or Floppy disc. If you want to send the digital file to us electronically over then internet, then you can send via e-mail or via FTP. If sending via e-mail, it is suggested that you only send files that are 1MB or less in size. If the file is larger than 1MB, then you should send via FTP. Call DPS (913)492-1500, for a logon name and password to the DPS FTP site before sending the file to us.
   
   
8. What format does DPS want my file to be in?
   DPS can work with files in several formats. The order of preference is PDF, then Native.
   
   
9. What is Adobe PDF?
   It is the industry standard PDL (page description language) invented by Adobe. PDF can print any kind of document including text, graphics, images and color. It is compatible with all computers and software, and the format DPS prefers.
   
   
10. How do I make a PDF file?
    There are many variables involved in making a PDF file for the first time. Please call us to set up an appointment. We will come to your site and assist you in the set-up of a PostScript printer driver. After the correct destination icon is set-up, printing a PDF file is a simple process, easily performed.
    
    
11. What is a PDL (Page Description Language)?
    A Page Description Language renders the content of a document in a form akin to a mathematical representation of all the lines, circles and characters it contains. PDL's include Hewlett Packard's Printer Control Language (PCL), HP's Graphics Language (HP-GL), Adobe's PostScript (PS), and Portable Document Format (PDF).
    
    
12. What other file formats can I send you?
    We can work with any Mac or PC version of Quark, PageMaker, Illustrator, Photoshop, Publisher, Word, PowerPoint and Excel.
    
    
13. Should I compress my files using programs like WinZip and StuffIt?If you use our online file upload form, your files will be compressed automatically. If you're sending your files via E-mail or FTP, then compressing them before sending is a great idea. This allows your document and all supporting files and fonts to be included into one easy to handle file.
    
    
14. What types of media do you accept?
    We can take your files on a CD, Floppy Disk, Zip 100MB or Zip 250MB disk.
    
    
15. What is different when saving Color Files to PostScript?
    The only difference is the destination printer driver used to make the file. When Digital Printing Services comes to your site to set up the printer drivers, we will address the color file issues.
    
    
16. Will the colors on my computer monitor match what is printed?
    Due to our printers being toner based and not ink based, the ability to match and exact PMS color is limited. However, we are able to match most colors that are presented to us for print.
    
    
17. Will you match a sample I print out on my own printer, or a previously printed sample?
    Due to varying technologies used in printing, there is no guarantee that your completed document will match your printed sample. This is due mainly to the varying results from different output devices such as inkjet, bubblejet and laser printers and offset press prints. Even from one commercial printing firm to another, there can be wide differences in results. In an effort to match the color you are looking for, we require that a proof be approved of color printed documents before printing the complete job.
    
    
18. What types of paper are available for me to print on?
    Our printers can run paper with weights varying from 18 pound to 110 pound. Call our offices for more information on the types, sizes and colors of paper available for your printing needs.
    
    
19. What types of Shipping Services do you offer?
    We use UPS as our standard shipping services for locations outside of the Kansas City Metro area. In the Kansas City Metro area, DPS will personally deliver completed documents.
    
    
20. Are there price breaks for ordering larger quantities of documents?
    We do offer price breaks on higher volume jobs. Please call us at (913) 492-1500 for more information on this type of pricing.